This topic describes the systematic instructions to query the charges for a customer for a specified charge calculation period.

1. On Home Screen, click Virtual Account Management. Under Virtual Account Management , click Charges.
2. Under Charges, click Charge Inquiry. Under Charge Inquiry, click Charge Inquiry.
   The Charge Inquiry screen displays.

   Figure 8-1 Charge Inquiry

   
   

   
   Description of "Figure 8-1 Charge Inquiry"

   
   
3. On Charge Inquiry screen, specify the fields.

   Note:

   The fields marked as Required are mandatory.

   For more information on fields, refer to the field description table.

   Table 8-1 Charge Inquiry - Field Description

   Field	Description
   Customer Number	Click Search icon to view and select the Customer number for whom the charges needs to be queried.
   Customer Name	Displays the name of the customer based on Customer ID selected.
   Charge Code	Click Search icon to view and select the charge code.
   Charge Description	Displays the description of the charge code.
   Collection Status	Select the collection status. The available options are Success Pending Failed External Waived Reversed All
   Charge Period Date Range	Select the date range for which the charges has to be queried.
   Search	Click this button to query the charge details.
   Reset	Click this button to reset the search criteria.
   From Date	Displays the charge period start date.
   To Date	Displays the charge period end date.
   Additional Info	Displays the additional information like Structure Code for structure level charges and for Charge Type Account, this column will contain Virtual Account number.
   Charge Reference Number	Displays the charge reference number of the charges.
   Description	Displays the description of the charges.
   Currency	Displays the currency of the charges.
   Amount	Displays the charge amount.
   Charge Account Currency	Displays the currency of the charge account.
   Charge Account	Displays the charge account.
   Exchange Rate	Displays the exchange rate used in case the charge currency and charge account currency are different.
   Posted Amount	Displays the posted amount to the charge account.
   Collection Date	Displays the collection status.
   Collection Status	Displays the collection status.
   Error Description	Displays the error in case of charge posting failures.
   Charge Code	Displays the charge code.

4. Click Export to export the details in .csv format.