You will have to manually process incoming messages if:

• The background message process is not running
• To route messages that cannot be routed to a user queue automatically.

If the background process is not running, the messages that have come in to your bank will be stored in the incoming directory located on the node at which the database of your branch is installed. To recall, you have specified this directory in the ‘MCS maintenance’ screen. On starting the Incoming Message Browser, you should upload all the messages from the directory on the node. All the incoming messages will be displayed in the Incoming Browser.