The image shows the SLA Standard Maintenance screen.

The user can view the SLA details maintained in SLA Standard Maintenance screen. The screen has fields like Product/Application Code, Product/Application Name, Business Process Code, Business Process Name, Branch, Branch Working Hours,Version Number, Include for SLA calculation, Stage Name, Stage ID, Parallel Stag,e SLA Required, Time In Breach, Alert Time, Low Priority (In Mins) Offline, Low Priority (In Mins) Online, Medium Priority (In Mins) Offline, Medium Priority (In Mins) Online, High Priority (In Mins) Offline and High Priority (In Mins) Online.