The image shows the Create SLA screen.

The user can create a Service Level Agreement (SLA), using this screen. The screen has fields like Product/Application Code, Product/Application Name, Business Process Code, Business Process Name, Branch, Branch Working Hours,Version Number, Include for SLA calculation, Stage Name, Stage ID, Parallel Stag,e SLA Required, Time In Breach, Alert Time, Low Priority (In Mins) Offline, Low Priority (In Mins) Online, Medium Priority (In Mins) Offline, Medium Priority (In Mins) Online, High Priority (In Mins) Offline and High Priority (In Mins) Online.