2.5 Customer Response - Draft Confirmation

This topic helps you quickly get acquainted with the Customer Acknowledgement process.

In this section, the user can review and handle the customer’s response received for the draft confirmation for Guarantee Amendment transactions, which is sent to the customer for their verification and confirmation. The system sends Draft MT767 along with up to seven MT775 messages as attachment to the customer.

The customer response can be received both by online and offline mode. In non-online mode, user receives the response in the branch. Log in into OBTFPM application, and open the task to see customer response pending tasks for trade transactions listed in queue. On opening the task, the user views and update the customer response.

In online mode, the customer would receive a mail notification from the bank with a draft of the Guarantee Amendment. The customer can ‘Approve’ or ‘Reject’ post reviewing the draft through mail. The customer response will automatically be updated in OBTFPM. Based on the customer response; the task will move to the next stage or are referred to the previous stage for further update.

The draft mail will be addressed to a primary contact and a secondary contact. On approval or reject, an acknowledgement will be sent to the primary and secondary contacts confirming receipt of response. As the draft mail is sent to more than one recipients, system to follow the below guidelines to register the customer response.
  • Approved from Primary Mail, Rejected from Secondary Mail - Application already Approved from Primary mail
  • Approved from Primary Mail, Approved from Secondary Mail - Application already Approved from Primary mail
  • Rejected from Primary Mail, Approved from Secondary Mail - Application already Rejected from Primary mail
  • Rejected from Primary Mail, Rejected from Secondary Mail – Application already Rejected from Primary mail
  • Approved from Secondary Mail, Approved from Primary Mail - Application already Approved from Secondary mail
  • Approved from Secondary Mail, Rejected from Primary Mail - Application already Approved from Secondary mail
  • Rejected from Secondary Mail, Approved from Primary Mail - Application already Rejected from Secondary mail
  • Rejected from Secondary Mail, Rejected from Primary Mail - Application already Rejected from Secondary mail

Draft mail to customerDraft mail to customer

Response from CustomerResponse from Customer

Parent topic: Guarantee Issuance Amendment Islamic