2.5.1 Customer Response - Application Details

All fields displayed under Application details section, would be read only.

Provide the Application Details based on the description in the following table:

Table 2-30 Application Details - Field Description

Field Description
Received from Applicant Bank Read only field.
Received From - Customer ID Read only field.
Received From - Customer Name Read only field.
Branch Read only field.
Currency Code Read only field.
Amount Read only field.
Priority Read only field.
Submission Mode Read only field.
Process Reference Number Read only field.
Application Date Read only field.
Customer Reference Number Read only field.

Customer Response

Field description of Customer Response is described below:
Field Description
Language Select the language for the SWIFT message.
Draft Message Read only field.

Draft Confirmation

All fields displayed under Draft Confirmation section, would be read only.

Field Description
Draft Message required Read only field.
Customer Response - This field will be available for you to update any of the below response based on the customer’s reply
  • Accepted
  • Rejected
For non-online response – User can select customer response from one of the three drop list values mentioned above.

For Online response – Read only Customer Remarks - Capture the remarks of the customer.

Response Date - Non-Online channel – Update the date on which the customer response has been received. Online Channel – Read only

Tiles Displayed in Summary
  • Main Details - Read Only. User can view the application details and Guarantee/Standby details. User can modify the details if required.
  • Party Details - Read Only. User can view the application details and Guarantee/Standby details. User can modify the details if required
  • Sequence B: User can view the details of the Sequence B message if available
  • Sequence C – User can view the details of Sequence C message if available
  • Amendment Details - Read Only. User can view the amended field details
  • Limits and Collaterals - Read Only. User can view the limits and collateral details. User can modify the details if required.
  • Charges - Read Only. User can view the charge details. User can modify the details if required.
  • Preview Messages - User can view the preview details. User can modify the details if required.
  • Settlement Details - User can view the settlement details.
  • Compliance - User can view compliance details. The status must be verified for KYC and to be initiated for AML and Sanction checks.

Table 2-31 Main Details - Action Buttons - Field Description

Field Description
Documents Click to View/Upload the required document.

Application displays the mandatory and optional documents.
The user can view and input/view application details simultaneously.
When a user clicks on the uploaded document, Document window get opened and on clicking the view icon of the uploaded document, Application screen should get split into two. The one side of the document allows to view and on the other side allows to input/view the details in the application

Remarks Specify any additional information regarding the Guarantee issuance. This information can be viewed by other users processing the request.

Content from Remarks field should be handed off to Remarks field in Backend application.
Overrides Click to view the overrides accepted by the user.
Customer Instructions Click to view/ input the following
  • Standard Instructions – In this section, the system will populate the details of Standard Instructions maintained for the customer. User will not be able to edit this.
  • Transaction Level Instructions – In this section, OBTFPM user can input any Customer Instructions received as part of transaction processing. This section will be enabled only for customer initiated transactions.
Incoming Messages This button displays the multiple messages (MT760 + up to 7 MT761.

Click to allow parsing of MT 760 along with MT761(up to 7) messages together to create a Guarantee Issuance.

In case of MT798, the User can click and view the MT798 message(784,760/761).

In case of MT798-MT726-MT759 request, user can view MT798 message(726-759) in this placeholder in Header of the task.

In case of MT798_MT788-MT799 request, user can view MT798 message (788-799) in this placeholder in Header of the process-task.
View Undertaking Clicking this button allows the user to view the undertaking details.
Reject On click of Reject, user must select a Reject Reason from a list displayed by the system.

Reject Codes are:

  • R1- Documents missing
  • R2- Signature Missing
  • R3- Input Error
  • R4- Insufficient Balance/Limits
  • R5 - Others

Select a Reject code and give a Reject Description.
This reject reason will be available in the remarks window throughout the process.
Refer Select a Refer Reason from the values displayed by the system.

Refer Codes are:

  • R1- Documents missing
  • R2- Signature Missing
  • R3- Input Error
  • R4- Insufficient Balance/Limits
  • R5 - Others
Hold The details provided will be saved and status will be on hold. User must update the remarks on the reason for holding the task.

This option is used, if there are any pending information yet to be received from applicant.
Cancel Cancel the inputs. The details updated in this stage are not saved. The task will be available in 'My Task' queue.
Submit On submit, system will trigger acknowledgment to the customer and give confirmation message for successful submission. Task will get moved to next logical stage of Guarantee/SBLC Amendment.

If mandatory fields have not been captured, system will display an error message until the mandatory fields data are provided.

Parent topic: Customer Response - Draft Confirmation