2.4 Exceptions
This topic helps you quickly get acquainted with the Exceptions process.
As per regulatory requirement, all tasks are scrutinized for KYC, Compliance and Sanctions. Task. The checks to external system/internal system is initiated after the DE Stage. The amount Block earmark and Limit Earmarks if applicable are also initiated after the DE stage.
If a negative response is received for any of the calls, the task lands in respective exceptional queue which require further manual handling/approval.
Amount Block Exception Approval
As part of amount block validation, application will check if sufficient balance is available in the account to create the block. On hand-off, system will debit the blocked account to the extent of block and credit charges/ commission account in case of charges block or credit the amount in suspense account for blocks created for collateral.
The transactions that have failed amount block due to non-availability of amount in respective account will reach the amount block exception stage.Log in into OBTFPMCS application, amount block exception queue. Amount block validation failed tasks for trade transactions will be listed in the queue. Open the task to view summary of important fields with values.
On Approval, system should not release the Amount Block against each applicable account and system should handoff the “Amount Block Reference Number “to the back office. On successful handoff, back office will make use of these “Amount Block Reference Number” to release the Amount Block done in the mid office (OBTFPMCS) and should debit the CASA account from the Back office. If multiple accounts are applicable, Amount Block. Reference for all accounts to be passed to the back office.Exception is created when sufficient balance is not available for blocking the settlement account and the same can be addressed by the approver in the following ways:
- Approve:
- Settlement amount will be funded (outside of this process)
- Allow account to be overdrawn during hand-off
- Refer:
- Refer Refer back to DE providing alternate settlement account to be used for block.
- Different collateral to be mapped or utilize lines in place of collateral.
- Reject: Reject the transaction due to non-availability of sufficient balance in settlement account
Amount Bock Exception
This
section will display the amount block exception details. 
Description of the illustration amountblockexception.png
Summary 
Description of the illustration amountblockexceptionsummary.png
- Main - User can view the application details details and Transfer LC details.
- Additional Fields - User can view the additional field details.
- Advices - User can view the details of advices.
- Commission, Charges and Taxes: User can see the details provided for charges.
- Preview Messages - User can view the preview of the message.
- Parties Details: User can see the party details like beneficiary, advising bank etc.
- Compliance details - User can see the compliance details tiles. The status should be verified for KYC, AML and Sanction Checks.
- Settlement Details - User can view the settlement details.
- Click Approve. to approve thw export booking amount bolck exception check.
For more information on Action Buttons, refer to the field description table below.
Table 2-22 Amount Bock Exception - Action Buttons - Field Description
| Field | Description |
|---|---|
| Documents | View/Upload the required document. |
| Remarks | Specify any additional information regarding the
Export LC Transfer Amendment Beneficiary Consent. This information
can be viewed by other users processing the request.
Content from Remarks field should be handed off to Remarks field in Backend application. |
| Overrides | Click to view the overrides accepted by the user. |
| Customer Instruction | Click to view/ input the following
|
| Reject | On click of Reject, user must select a Reject Reason
from a list displayed by the system.
Reject Codes are:
Select a Reject code and give a Reject Description. |
| Refer | Select a Refer Reason from the values displayed by
the system.
User can refer the task back to the Data Enrichment user. User must select a Refer Reason from the values displayed by the system. Refer Codes Refer Codes are:
|
| Hold | The details provided will be saved and status will be
on hold.User must update the remarks on the reason for holding the
task.
This option is used, if there are any pending information yet to be received from applicant. |
| Approve | On approve, application must validate for all mandatory field values, and task must move to the next logical stage. |
| Back | Task moves to previous logical step. |
Exception - Know Your Customer (KYC)
- Log in into OBTFPMCS application, KYC exception queue. KYC exception failed tasks for Trade Finance transactions will be listed in your queue.
- Open the task, to see summary tiles that display a summary of
available updated fields with values.
User can pick up a transaction and do the following actions:
Approve- After changing the KYC status in the back end application (outside this process).
- Without changing the KYC status in the back end application.
- Reject (with appropriate reject reason).
Figure 2-14 Know Your Customer (KYC)
Exception
Description of the illustration kycexceptionsummary.png
- Main - User can view the application details details and Transfer LC details.
- Additional Fields - User can view the additional field details.
- Advices - User can view the details of advices.
- Commission, Charges and Taxes: User can see the details provided for charges.
- Preview Messages - User can view the preview of the message.
- Parties Details: User can see the party details like beneficiary, advising bank etc.
- Compliance details - User can see the compliance details tiles. The status should be verified for KYC, AML and Sanction Checks.
- Settlement Details - User can view the settlement details.
For more information on Action Buttons, refer to the field description table below.
Table 2-23 Exception - Know Your Customer (KYC) Summary - Action Buttons - Field Description
| Field | Description |
|---|---|
| Documents | View/Upload the required document. |
| Remarks | Specify any additional information regarding the
Export LC Transfer Amendment Beneficiary Consent. This information
can be viewed by other users processing the request.
Content from Remarks field should be handed off to Remarks field in Backend application. |
| Overrides | Click to view the overrides accepted by the user. |
| Customer Instruction | Click to view/ input the following
|
| Reject | On click of Reject, user must select a Reject Reason
from a list displayed by the system.
Reject Codes are:
Select a Reject code and give a Reject Description. |
| Refer | Select a Refer Reason from the values displayed by
the system.
User can refer the task back to the Data Enrichment user. User must select a Refer Reason from the values displayed by the system. Refer Codes Refer Codes are:
|
| Hold | The details provided will be saved and status will be
on hold.User must update the remarks on the reason for holding the
task.
This option is used, if there are any pending information yet to be received from applicant. |
| Approve | On approve, application must validate for all mandatory field values, and task must move to the next logical stage. |
Exception - Limit Check/Credit
- Log in into OBTFPMCS application, limit check exception queue. Limit check exception failed tasks for Trade Finance transactions must be listed in your queue.
- Click My Task. The summary tiles displays
summary of important fields with values.
Note:
On Approval of the exception task, system should validate the Limit Availability, Limit Expiry Date in the Limit System and create Earmark in the ELCM system. In case if the Limit is not available or the Limit is expired, then system should display an error message and should not allow the user to approve and proceed.
Limit check Exception approver can do the following actions:
- Limit enhanced in the back end (outside this process).
- Without enhancing limit in the back end.
- Refer back to DE providing alternate limit id to map
- Refer additional collateral to be mapped
Reject
The transaction due to non-availability of limits capturing reject reason.
Limit/Credit Check
This section will display the amount block exception details.
Summary
- Main - User can view the application details details and Transfer LC details.
- Additional Fields - User can view the additional field details.
- Advices - User can view the details of advices.
- Commission, Charges and Taxes: User can see the details provided for charges.
- Preview Messages - User can view the preview of the message.
- Parties Details: User can see the party details like beneficiary, advising bank etc.
- Compliance details - User can see the compliance details tiles. The status should be verified for KYC, AML and Sanction Checks.
- Settlement Details - User can view the settlement details.
Table 2-24 Exception - Limit Check/Credit - Action Buttons – Field Description
| Field | Description |
|---|---|
| Documents | View/Upload the required document. |
| Remarks | Specify any additional information regarding the
Export LC Transfer Amendment Beneficiary Consent. This
information can be viewed by other users processing the request.
Content from Remarks field should be handed off to Remarks field in Backend application. |
| Overrides | Click to view the overrides accepted by the user. |
| Customer Instruction | Click to view/ input the following
|
| Reject | On click of Reject, user must select a Reject
Reason from a list displayed by the system.
Reject Codes are:
Select a Reject code and give a Reject Description. |
| Refer | Select a Refer Reason from the values displayed
by the system.
User can refer the task back to the Data Enrichment user. User must select a Refer Reason from the values displayed by the system. Refer Codes Refer Codes are:
|
| Hold | The details provided will be saved and status
will be on hold.User must update the remarks on the reason for
holding the task.
This option is used, if there are any pending information yet to be received from applicant. |
| Approve | On approve, application must validate for all mandatory field values, and task must move to the next logical stage. |
| Back | Task moves to previous logical step. |
Parent topic: Export LC Transfer Amendment Beneficiary Consent