2.6 Customer Response - Draft Confirmation

This topic helps you quickly get acquainted with the Customer Response - Draft Confirmation process.

Application

The user can review and handle the customer’s response received for the draft confirmation for Transfer LC Amendment transactions, which is sent to the customer for their verification and confirmation.

The Transaction Reference Number is masked before sending the Draft for Customer approval.

Non Online mode - User will have a physical response of the customer.

In online mode the customer will share their response online that will be automatically updated in the customer response field in the task, which is available in the customer response pending stage.

  1. Log in into OBTFPM application and acquire the task to see customer response screen.
All fields displayed under Application details section, would be read only.
  • Received from Applicant Bank: Read Only field
  • Received from-Customer Id: Read Only field
  • Customer Name: Read Only field
  • Branch: Read Only field.
  • Currency Code: Read Only field
  • Amount: Read Only field
  • Priority: Read Only field
  • Submission Mode: Read Only field
  • Process Reference Number: Read Only field
  • Application Date: Read Only field
  • Customer Reference Number: Read Only field.

Customer Response

All fields displayed under Application details section, would be read only.
  • Language - Read only field
  • Draft Message - Read only field

Draft Confirmation

Draft Confirmation required - Read only field

Customer Response - This field will be available for you to update any of the below response based on the customer’s reply
  • Accepted
  • Not Accepted (Remarks)

For non-online response – User can select customer response from one of the three drop list values mentioned above.

For Online response – Read only

Customer Remarks - The user can capture the remarks of the customer.

Response Date - Non-Online channel – The user can update the date on which the customer response has been received.

Online Channel – Read only

Summary

Tiles Displayed in Summary:
  • Main Details - User can view the application and LC details.
  • Party Details - User can view details like beneficiary, advising bank etc.
  • Availability and Shipment - User can view availability and shipment details, if required.
  • Payment -User can view all details related to payments.
  • Documents & Condition - User can view the documents required grid and the additional conditions grid.
  • Commission and Charges and Taxes: User can see the details for charges, commission and taxes.
  • Preview Messages - User can view the preview details.
  • Compliance - User can view compliance details. The status must be verified for KYC and to be initiated for AML and Sanction Checks.

Documents – User must be able to view the documents uploaded in the system and upload documents if customer response has been received through non- online channel.

Remarks - Capture remarks if required and must be able to view the remarks captured during earlier stages.

For more information on Action Buttons, refer to the field description table below.

Table 2-35 Action Buttons - Field Description

Field Description
Documents View/Upload the documents uploaded in the system and upload documents if customer response has been received through non- online channel.
Remarks Specify the remarks, if required and must be able to view the remarks captured during earlier stages.
Cancel Cancel the Draft Confirmation.
Hold The details provided will be saved and status will be on hold.User must update the remarks on the reason for holding the task.

This option is used, if there are any pending information yet to be received from applicant.
Reject On click of Reject, user must select a Reject Reason from a list displayed by the system.

Reject Codes are:

  • R1- Documents missing
  • R2- Signature Missing
  • R3- Input Error
  • R4- Insufficient Balance/Limits
  • R5 - Others

Select a Reject code and give a Reject Description.
This reject reason will be available in the remarks window throughout the process.

Refer Select a Refer Reason from the values displayed by the system.

Refer Codes are:

  • R1- Documents missing
  • R2- Signature Missing
  • R3- Input Error
  • R4- Insufficient Balance/Limits
  • R5 - Others
Submit Task will get moved to next logical stage of Export LC Transfer Amendment.

If mandatory fields have not been captured, system will display an error message until the mandatory fields data are provided.

Parent topic: Export LC Transfer Amendment