This topic describes the systematic instruction to manage dispute on the invoices/debit notes.

1. On Receivables and Payables Management screen, select the action as Manage Dispute.
2. Click Proceed to view the search parameters.
3. Specify the value for at least one mandatory field to search the instrument(s).
4. Click Search to view the search results.
   The Manage Dispute on Invoice/Debit Note screen displays.

   Figure 5-35 Manage Dispute on Invoice/Debit Note

   
   

   
   Description of "Figure 5-35 Manage Dispute on Invoice/Debit Note"

   
   
5. Optional: In the Reference Number column, click the link to view the details of the instrument.
6. Select the invoice/debit note to manage the dispute for.
7. Select the Action Type, Instruction Status, Action(to be) Taken, and Notifying Party from the respected drop-down lists and click the Search icon to specify the Message Number.
8. Click Calender icon to select the Settlement Date.
9. Optional: In the Remarks field, enter the remarks for the disputed resolution.
10. Click Apply to make changes in the grid.
11. If required, click Undo to revert the applied changes.
12. Click Submit to manage dispute on the invoice/debit note and send it for authorization (if applicable).