5.4 File Upload Failure

This topic describes the possible File upload failures and how to resolve them.

File Name error

Error: Feed name not found

In the example above, an error occurred due to an issue with the file name.

Solution:

Make sure the file name is updated correctly. Refer to Managing Files, Receivables & Payables User Guide for information on the naming convention of the file.

File Uploading failure

Error: File uploading failed for record level

In the example above, an error occurred due to a configuration issue in the Plato field head table.

Solution:

For each FEED_NAME, update the correct Branch code and User ID.

File Processing failure

  1. Check the Instrument Service logs to identify the error.
  2. If there are issues with the fields in the Payment file/record, update them. Refer to Managing Files, Receivables & Payables User Guide for information on the naming convention of the fields.
  3. Re-upload the Payment file/record.