5.4 File Upload Failure
This topic describes the possible File upload failures and how to resolve them.
File Name error
Error:
Feed name not found
In the example above, an error occurred due to an issue with the file name.
Solution:
Make sure the file name is updated correctly. Refer to Managing Files, Receivables & Payables User Guide for information on the naming convention of the file.
File Uploading failure
Error:
File uploading failed for record level
In the example above, an error occurred due to a configuration issue in the Plato field head table.
Solution:
For each FEED_NAME, update the correct Branch code and User ID.
File Processing failure
- Check the Instrument Service logs to identify the error.
- If there are issues with the fields in the Payment file/record, update them. Refer to Managing Files, Receivables & Payables User Guide for information on the naming convention of the fields.
- Re-upload the Payment file/record.
Parent topic: Troubleshooting Transaction Issues