User can waive the due and undue components of billing accounts and also waive or capitalize the due and undue components of non-billing accounts using the Manage Balances screen.

1. On the Homepage, from Retail Lending Services mega menu, under Balances, click Manage Balances. User can also open the screen by specifying Manage Balances in the search icon bar and selecting the screen.
   The Manage Balances screen is displayed.

   Figure 3-80 Manage Balances

   
   

   
   Description of "Figure 3-80 Manage Balances"

   
   
2. Select the appropriate option from the Search by field.
3. Perform the required action, based on the option selected from the Search by field.
   The balance details are displayed.

   Figure 3-81 Balance Details

   
   

   
   Description of "Figure 3-81 Balance Details"

   
   
4. In the Manage Balances screen, specify the fields. For more information on fields, refer to field description table below:

   Table 3-50 Manage Balances – Field Description

   Field	Description
   Search by	Users can search for an account number by using any of the available search criteria. The account number is set as the default search option. Users can specify the account number directly in the adjacent field or search for an account number by clicking the Search icon. Users can also search for the specific account number by providing customer ID, account number, or account name. Other search options available in the Search by field are Customer ID, SSN, Mobile Number, and Email. A specific customer ID can be searched by providing the customer name or customer ID. If SSN, mobile, or email IDs are chosen to find an account number, the respective IDs have to be input entirely in the adjacent field for the system to display the account number. For a given search criteria, multiple account numbers may be linked. For example, two or more account numbers can be linked to a single mobile number. In such cases, the system displays all the account number matches and the user can select the relevant account number on which to perform a servicing operation. Note: The label of the field adjacent to the Search by field changes dynamically. For example, if the Account number is chosen as the search criteria, the label of the adjacent field is displayed as the Account Number. If SSN is chosen as the search criteria, then the adjacent field would display the label as SSN.
   Balance details	This section displays the balance details of the selected loan account.
   Value Date	Displays the current system date.
   Select Activity	Select the activity to be performed on the balance amount. The options are: Waive Capitalize Note: This field is displayed only for non-billing loan account.
   Component	Displays the component of loan account.
   Amount Overdue	Displays the total overdue loan amount.
   Amount Not Yet Due	Displays the loan amount that is not due.
   Total Balance	Displays the total of the balance loan amount.
   Full/Partial	Select the option for managing the balance. The options are: Full Partial Note: This field is enabled if the user clicks the Edit icon from the Action field. Also, if the user double clicks this field, the field is enabled.
   Waive Amount	Displays the amount to be waived. Note: This field is displayed if user selects Waive option from the Select Activity field. This field is enabled if user selects Partial option from the Full/Partial field. User can specify the partial amount to be waived in this field.
   Capitalize Amount	Displays the amount to be capitalized. This field is displayed if user selects Capitalize option from the Select Activity field. This field is enabled if user selects Partial option from the Full/Partial field. User can specify the partial amount to be capitalized in this field.
   Action	Displays the following icons: Edit: Click this icon to specify the provision amount for the selected loan account. Save: Click this icon to save the provision amount specified in the Amount field. This icon is displayed only after the user clicks the Edit icon.
   Re-computation Basis	Select the re-computation basis for the balance amount. The options are: Recalculate Term Recalculate Installment Balloon Payment Note: This field is displayed if, For non-biiling accounts, if user selects Capitalize option from the Select Activity field. For billing account, if waive amount for Principal component is more than the overdue amount.
   Remarks	Specify remarks for managing balance, if any.

5. Click Submit.
   The screen is successfully submitted for authorization.