• Enhancing complaint handling and resolution process for UPI transactions. NPCI has introduced UDIR which can act as layer for member Banks and PSPs to connect their system and handle disputes / queries through API calls.
• The UDIR release is to support the following API’s.
  • ReqChkTxn (BACKOFFICE) – To check the status of a transaction / dispute from PSP UPI switch to NPCI UPI switch.
  • RespChkTxn (BACKOFFICE) – ReqChkTxn response from NPCI UPI switch to PSP UPI switch.
  • ReqComplaint – To raise a complaint for a financial transaction from Payer PSP UPI switch to NPCI UPI switch.
  • RespComplaint – Complaint response from NPCI UPI switch to Payer PSP UPI switch.
  • ReqChkTxn (AUTOUPDATE) – Initiated from NPCI to Bank, based on the details received in the API, bank is to post DRC or TCC transaction.
  • RespChkTxn (AUTOUPDATE) – ReqChkTxn (AUTOUPDATE) response from Bank UPI switch to NPCI UPI switch.
  • ReqChkTxn (BACKOFFICE) – To check the status of a transaction / dispute from Bank UPI switch to NPCI UPI switch.
  • RespChkTxn (BACKOFFICE) – ReqChkTxn response from NPCI UPI switch to Bank UPI switch.
  • ReqComplaint – Initiated from NPCI to Bank, based on the details received in the API, bank is to post DRC or TCC transaction.
  • RespComplaint –ReqComplaint response from Bank UPI switch to NPCI UPI switch.
  • RespComplaint (Status Update) – From NPCI to Payee PSP UPI switch and the other bank involved in the original financial transaction and to which ReqComplaint was not sent by NPCI.
  • ReqTxnConfirmation – From NPCI UPI switch to Bank UPI switch to notify the transaction status update of UDIR AUTOUPDATE Processing.
  • RespTxnConfirmation – Response of ReqTxnConfirmtion from Bank UPI switch to NPCI UPI switch.