The Investigation message in pacs.028 format is generated if the originator bank does not getting a response from the CSM even after the time out period maintained in Network Preferences (PMDNWPRF) for the outbound payments.

Generation of investigation message and handling of the response message in pacs.002 format are supported.

If a Beneficiary bank receives an investigation message, upload and processing of the Inbound message and the generation of the corresponding response message are supported.