Missed SLA Queue Dashboard
Missed SLA Queue Dashboard is provided to list the transactions which are pending in Non STP Queue, Repair queue & ECA Queue for which the time limit stipulated in Customer Preferences is breached. For this, the system considers the difference between the Payment request received time and current time.
Number of Payments are listed based on the Network for each queue:
On the click on the Refresh button, the system refreshes the total count of pending Inbound ACH transactions.
Parent topic: Exception & Investigation Queues Dashboards