3.4 External Credit Approval Reversal Queue

Use the External Credit Approval Reversal Queue screen to track External Credit Approval (ECA) reversals.

Transactions appear in the ECA Reversal Queue in the following scenarios:
  • The ECA reversal response is pending from the external system.
  • The ECA reversal request is rejected by the external system.
  • An interim response is received for the ECA reversal and the system is awaiting a final response.

Note:

This queue is applicable for Generic wires / ACH CT and Book Transfer. System Parameter MESSGING_AFTER_ACCOUNTING is to be maintained as Y for ECA reversal changes to take effect.
  1. On Homepage, specify PQSECRVQ in the text box, and click next arrow.
    The External Credit Approval Queue screen is displayed.

    Figure 3-7 External Credit Approval Reversal Queue


    Description of Figure 3-7 follows
    Description of "Figure 3-7 External Credit Approval Reversal Queue"

  2. On the External Credit Approval Queue screen, search using one or more of the following parameters:
    • File Reference Number
    • Transaction Branch
    • Customer Number
    • Response Date
    • Activation Date
    • Company ID
    • Secondary External Status
    • Referral
    • Network Code
    • ECA Currency
    • Response Status
    • ECA System Code
    • Customer Service Model
    • Batch ID
    • Network Type Code
    • System Action
    • Payment Transaction Type
    • Debit Amount
    • Requested Date
    • Cross Border Contract Reference Number
    • Source Reference Number
    • Banking Priority
    • Debtor Account Number
  3. Once you specified the parameters, click the Search button.
    The system displays the records that match the search criteria.
  4. Double click a record after selecting a record to view the detailed screen.
  5. User can perform following actions:

    Table 3-4 External Credit Approval Queue - Action

    Action Functions
    Approve You can approve the payment. Transaction will be reprocessed.
    Resend

    This option will allow the submission of transaction for ECA reversal again if the transaction is T (timed out) status.

    You can select multiple records and initiate Resend action.

    Resend Action does not support authorization.

    Retry

    You can initiate Retry action if ECA reversal is in Rejected status.

    Retry of a record in ECA queue generates a new Queue Reference.

    Retry allows save and authorize.

    Authorize Cancel/ Approve initiated by a user can be authorized by another user.
    Delete Allows the user who initiated the action, to delete the action before authorization.
    Reject This action allows you to reject the unauthorized user action.
    View Queue Action Displays all queue activities performed for a transaction.
    View Transaction You can view the selected transaction details.

Parent topic: Exception & Investigation Queues - External