3.2.1 Troubleshoot Apply Now in Product Catalogue

This topic provides information about the issue in the Appy now button in the Product Catalogue screen.

If Apply Now in Product Catalogue is failing, troubleshoot using the below points:
  • Check if conductor war and plato-orch-service war is deployed in WebLogic.
  • Check whether PLATO-O and PLATO-ORCH-SERVICE is registered in Eureka.

    Figure 3-8 Plato Services


    Description of Figure 3-8 follows
    Description of "Figure 3-8 Plato Services"

  • Check whether the INITIATION workflow DSL is imported.
    1. From the Homepage, Click Menu. Under Menu click Tasks.
    2. Under Task, Click Business Process Maintenance.

      The Workflow Maintenance screen displays.

      Figure 3-9 Workflow Maintenance


      Description of Figure 3-9 follows
      Description of "Figure 3-9 Workflow Maintenance"

    3. Specify the Process Name in the Search box.

      The list of search results displays.

    4. Select the Process that wants to upload.
    5. Click the Upload DSL button to upload the DSL files.
  • Check whether obremo-rpm-projection-services is up and running as this service is required during INITIATION(Apply Now).
  • Check whether Sequence Generator service is up and running.

    Figure 3-10 Sequence Generator Service


    Description of Figure 3-10 follows
    Description of "Figure 3-10 Sequence Generator Service"

If any API call is failing, refer to the Preliminary Check for UI topic in this guide.

Parent topic: Transaction data verification