In this section you can request for clarifications.

1. Click Clarification Details to raise a new customer clarification request or view the existing request. The Clariification screen appears.
2. Click Add Request Clarification button to request new clarification.

   The Request Clarification screen appears.

   Figure 2-29 Request Clarification

   
   

   
   Description of "Figure 2-29 Request Clarification"

   
   
3. In the Request Clarifiication screen enter the subject and description.
4. Click Add Documentbutton to upload the document which supports the clariifcation request.
5. Specify the details in the relevant data fields while adding documents. For more information on fields, refer to the field description table.

   Table 2-20 Upload Document – Field Description

   Field	Description
   Document Type	Select the document type.
   Document Code	Select the document code.
   Document Title	Specify the document title.
   Document Description	Specify the description for the document.
   Remarks	Specify the remarks for the document.
   Expiry Date	Select the document expiry date.
   Details	Click the details icon to view below details of the documents: Uploaded Time: Displays the uploaded date and time of the document in hours and mins. Uploaded By: Displays the user name who uploaded the document . Stage Uploaded: Displays the stage name on which the document is uploaded.
   Document	Click to select the document from machine to upload. You can remove the uploaded document before saving the record from the Action column. Post saving the record you must delete the record to remove the document. Below actions are perfrom on the uploaded document You can preview already uploaded document. You can download already uploaded document.
   Actions	You can perfrom below actions on the added record: Click to save the record. Click to delete the record.

6. Once the details are updated, click Save. Clarification Request once raised moves the application to ‘Awaiting Customer Clarification’ state. The application continues to be assigned to the user who had raised the request. All the applications for which the specified user has requested clarification can be viewed and actioned from the Awaiting Customer Clarification sub-menu available under Task menu.

   Select the Application from the Awaiting Customer Clarification sub-menu available under the Task menu. Click on the Clarification Details from the header.

7. Select the specific clarification to take action on it.
   Allowed actions are as following:

   • Adding New Conversation
   • Withdraw Clarification
   • Accept Clarification

   Once the Clarification is either withdrawn or accepted, the application moves back to the My Task sub-menu available under Task menu, post which the user can edit the application and submit the specified stage. Clarification once raised and actioned are available throughout the application processing by the other users working on the other stages of the application by clicking on Clarification Details from the header.