- Retail Loans Origination User Guide
- Retail Loans Account Origination Process
- Offer Accept / Reject Stage
- Offer Accept / Reject
2.12.1 Offer Accept / Reject
This topic provides the systematic instructions to view the offer letter and record the customer response.
Offer Accept / Reject data segment is the first data segment of
Offer Accept / Reject stage.
To capture customer response:
- On acquiring the Offer Accept / Reject task the Offer Accept/Reject
screen is displayed.
- Specify the fields on Offer Accept / Reject screen.For more information on fields, refer to the field description table.
Table 2-43 Nomenclature Fields
Field Description Applicant Name Displays the applicant name. Approved Loan Amount Displays the approved loan amount. Loan Tenure Displays the loan tenure. Rate of Interest Displays the rate of interest. Instalment Type Displays the instalment type. Instalment Frequency Displays the instalment frequency. Instalment Amount Displays the instalment amount. Principal Displays the principal amount. Interest Displays the interest amount. Charges Displays the charge amount. APR Displays the annual percentage rate value. Offer Issue Date Select the offer issue date. Offer Expiry Date Displays the date based on the expiry period configuration done at the Business Product level which is used for this Loan Account. Customer Response Select the customer response from the drop-down list. Available options are:
- Accept
- Reject
- Amend
Date Of Offer Accept/Reject Select the date of offer accept or offer reject. Reason Specify the reason of rejecting this offer.
This field appears only if you select the Reject option from the Customer Response list.
Offer Amend Offer Amend option will be at the instance of the customer request. This will be taken as a Post Offer amendment and based on the change requested the application will be routed as part of the OUTCOME to the respective earlier stages to incorporate the changes. Post Offer Amend The post offer amend will be supported for the following data elements:
- Loan Principal
- Loan Interest
- Customer Margin
- Tenure of the Loan
- Click Next to navigate to the next data segment, after successfully capturing the data. The system will validate all mandatory data segments and data fields. If mandatory details are not provided, the system displays an error message for the user to take action. User will not be able to proceed to the next data segment, without capturing the mandatory data.
Parent topic: Offer Accept / Reject Stage