1.1.6 Oracle Banking Digital Experience Helpdesk
Oracle Banking Digital Experience Helpdesk is solution provided to the bank for situations when a business user need an assistance from the banks Contact Centre.
In such situations, the business user can approach the bank, using the helpdesk feature, bank Contact Centre assistance users can take the session control of the user’s internet banking account and assist the users with their banking experience. The session control is taken only after successful authentication of the token received from the user.
3.1.6.1 Separately Licensed Prerequisite Products
The following prerequisite products require separate licenses:
- Oracle Banking Digital Experience Base
3.1.6.2 Components and Features Included
| Licensed Program | Features / Component Included with License |
|---|---|
| Oracle Banking Digital Experience Helpdesk | Enables the bank admin to take session control of any subscriber’s account and execute the required transaction |
3.1.6.3 Restricted Use Licensing
| Product or Component | Available Features |
|---|---|
| NA | NA |
3.1.6.4 General Licensing Information
Oracle Banking Digital Experience Helpdesk can be licensed with the Financial Services Subscriber metric.
Parent topic: Oracle Banking Digital Experience