Chatbot is an artificial intelligence system that interacts with users over a messaging platform. Oracle Banking Digital Experience provides an interface for Chatbot which is pre-integrated with Oracle Digital Assistant. Using this platform, end users can interact with the bank for various queries and daily transactions.

Chatbot product is developed for the bank’s ‘OBDX Application – both Mobile and Desktop applications ’, WhatsApp’ and ‘Facebook Messenger’ App. Chatbot feature enables the end user to perform below transactions

• Transactions in Facebook Messenger -
  • View Account Balance
  • Fund Transfer
  • Locate ATM or Branch
  • View Recent Transactions
  • Inquire about user's spends
  • Inquire about upcoming payments
  • Inquire about credit card due
  • Inquire about credit card cash and credit limits
  • Inquire about outstanding balance on loan account
  • Inquire about next installment date and amount of loan
  • Inquire about banking products
  • Customer Service Requests
  • Fund Transfers – Internal, Domestic and International

3.1.3.1 Separately Licensed Prerequisite Products

The following prerequisite products require separate licenses:

• Oracle Banking Digital Experience Base - License Subscription
• Oracle Digital Assistant

3.1.3.2 Components and Features Included

3.1.3.3 Restricted Use Licensing

3.1.3.4 General Licensing Information

Oracle Banking Digital Experience Chatbot - License Subscription can be licensed with the Financial Services Subscriber metric.