35.1 Pending Clarification

This topic provides the systematic instructions to search an view the transactions pending for clarifications.

The Bank will request for an online clarification from the user and the user receives requests for clarification. The pending for clarification requests are displayed as card. The user can click the individual card to view the details.

The transactions that are not initiated by OBDX and a clarification has been raised by mid office bankers, the same application can be seen at OBDX and the clarifications be responded, however the details of application will not be visible.

To search the pending for clarifications:

  1. Navigate to Trade Finance Application Tracker.
  2. Click the Pending Clarification tab.
  3. Select and click the Pending Clarification card whose details you want to view.
    The Pending Clarification detailed screen appears.

  4. Select and click the Pending Clarification whose details you want to view.
    The Application Tracker - Pending Clarification detailed screen appears.

    Figure 35-4 Pending Clarification



    For more information refer to the field description table below:

    Table 35-3 Pending Clarification - Field Description

    Field Name Description
    Application Number Displays the application reference number as generated by the bank at the time the application was submitted.
    Amount Displays the amount for the Letter of Credit or Bill Guarantee is applied for.
    Status Displays the current application's progress as Pending.
    Amount Displays the amount for the Letter of Credit or Bill Guarantee is applied for.
    Created Date Displays the date and time on which the application was submitted.
    Bank Message Window The window displays the banks message which requires clarification.
    Clarification Window Specify the clarifications in the Clarification Window.

    The user can also attach the supporting documents for clarification.

    Once the clarification has been provided, user will not be able to modify the clarification or provide further clarification until bank sends a revised clarification request.

    List of Clarifications The previous communication between the bank and the user appears as list.

    Click and view the details.

  5. Specify the clarifications in the Clarification Window.
  6. Click the Attach Documents icon to attach the supporting documents.
  7. Perform one of the following actions:
    • Click Send to send the clarification to the bank.
    • Click Clear Text to clear the entered details
    • Click the previous clarification list to view the earlier communication.
  8. Perform any one of the following actions:
    • Click the Documents (View/ Download Your Documents) icon to view and download the documents that are submitted.
    • Click the Application Details (View Your Application) icon to view your submitted application. Refer Initiate LC or Initiate Guarantee transactions for more details.
    • Click Close to cancel the operation and to navigate back to Dashboard.
    • Click Back to navigate back to the previous screen.