5.2.4 Bill Payment- Recharge Type

This topic provides the systematic instructions of the bill payment process for recharge-type billers, which enable customers to replenish their prepaid services, such as mobile, DTH, or internet.

Recharge type biller allows users to do Recharge their prepaid services like Mobile, DTH or Internet. The user can re-charge by selecting a plan offered by the biller or top –up/add money to an existing plan.

To pay a bill:

  1. Navigate to the Bill Payments Overview screen.

    Figure 5-6 Bill Payment- Recharge Type



    Note:

    The fields which are marked as Required are mandatory.

    For more information on fields, refer to the field description table.

    Table 5-5 Bill Payment- Recharge Type - Field Description

    Field Name Description
    Biller Photo Displays the biller’s photo, if uploaded, against each biller name.

    If the biller’s photo is not uploaded, the initials of the biller will be displayed in place of the photo.

    Biller Name Displays the biller details as following:
    • Biller Name
    • Biller Category
    • Biller Sub-Category (if maintained)
    Biller Nickname Specify a nickname for the selected biller. The nickname has to be unique i.e. same nickname cannot be used for more than one biller.
    City/Area Displays the City/Area of the biller.
    Biller Type Displays the biller type.

    The biller type can be:

    • Recharge: Biller is of Recharge type
    Consumer Information  
    Customer Name The customer name as maintained in biller records (entered by user while adding the biller).
    Customer Number The customer ID as maintained in biller records (entered by user while adding the biller).
    Biller Specific Fields Displays the fields will be dependent on the biller type selected. E.g. in case of Recharge, you will be required to specify the mobile number registered with the biller along with customer name, etc.
    Payment Details  
    Following fields appear for Presentment and Presentment and Payment type of billers.  
    Payment Mode Specify the payment methods accepted as maintained for the biller by Bank Administrator.

    The payment type can be:

    • Account: The user can pay bills using their current and savings bank account
    • Credit Card: The user can pay bills using their credit cards; user has to select the month and year of expiry.
    • Debit Card: The user can pay bills using their debit cards.

    This field will appear if you have selected Auto Pay or Scheduled Pay under thePayment Type field.

    Pay From Depending on the payment mode selected, the values in the drop-down will list either the user’s Current and Savings accounts, Credit Cards or Debit Cards.

    This field will appear if you have selected Auto Pay or Scheduled Pay under thePayment Type field.

    Account Number Select the source Current and Savings account through which you wish to pay the bill.

    This field appears only if you have selected the option Account in the Payment Mode field.

    Debit Card Number Select the debit card number through which you wish to pay the bill.

    This field appears only if you have selected the option Debit Card in the Payment Mode field.

    Credit Card Number Select the credit card number through which you wish to pay the bill.

    This field appears only if you have selected the option Credit Card in the Payment Mode field.

    Expiry Date Specify the month and year in which the credit card will expire in the month and year fields.

    This field appears only if you have selected the option Credit Card in the Payment Mode field.

    Show Limits Displays the transfer limit for the selected channels.

    For more information, refer the Show Limits section under the Register Biller transaction.

    Plan The option to select a recharge plan.
    Recharge Amount The amount is populated, depending on the type of plan selected by the user from the Select Plan list. Alternatively, user can also manually enter the amount he wants to top-up/add to his existing pre-paid plan.
    Pay The facility to specify when the bill payment will be processed.

    The options are:

    • Pay Now: Bill payment processed on same business day subject to processing window availability.
    • Pay Later: Bill payment to be processed on a user specified future date
    Pay On Future date on which the bill payment will be processed.

    This field appears if you select the Pay Later option in the Pay list.

    Do you have any attachments? Drag and drop or click icon to browse and attach a document against one bill payment record.

    Note:

    1. One or multiple documents can be attached per bill payment.
    2. By default, the supported formats are JPEG, PNG, PDF, TXT, ZIP, and DOC.
    3. The maximum allowed file size will be 5 MB.
  2. Under the Pending tab in the Bills widget, click Pay Now against the bill you wish to pay.

    Note:

    1. For Auto Pay billers, a warning message that auto pay option is set for the biller appears, if the user clicks the Pay button.
    2. To pay all or multiple presented bills, refer Bulk Bill Payment transaction.
  3. In the Billing Amount field, enter the payable bill amount.
  4. Under the Payment Details section,
    1. From the Payment Mode list, select an option of choice to identify the mode through which payment will be made.
      The values will be populated on the basis of selection.

      Perform one of the following actions:

      • If you have selected the Account option,

        Select the source CASA account through which you wish to pay the bill.

      • If you have selected the Debit Card option,

        Select the debit card through which you wish to pay the bill.

      • If you have selected the Credit Card option,
        1. From the Credit Card Number list, select the credit card through which you wish to pay the bill.
        2. From the Expiry Date lists (month and year), select the Card Expiry Date.
  5. Click on the Show Limits link to view the transaction limits.
    The Show Limits overlay screen appears. For more information, refer the Show Limits section under the Register Biller transaction.
  6. In the Pay field, select the option to indicate when the bill payment will be processed.
    Perform one of the following actions:
    • If you select the option Now, the bill payment will be processed on the same day.
    • If you select the option Later, select the date on which you want to process the bill, from the Scheduled Date field.

      Note:

      Click the default option icon to default the selected date for all the bill payment records. This option will only be available in case of multiple bill payments.
  7. Perform one of the following actions:
    • From the Plan list, select the plan to be recharge.

      The Recharge Amount field is populated depending on the selected plan.

    • In the Recharge Amount field, enter the amount for recharge, if you have not selected any plan.
  8. In the Do you have any attachments? field, drag and drop or click upload icon to browse and attach a document against one bill payment record if you wish to attach a document against the bill record.

    Note:

    Click remove icon against attached zip file to remove it.
  9. Perform one of the following actions:
    • Click Submit.

      The Review screen appears.

    • Click Cancel to cancel the transaction.
    • Click Back to navigate back to the previous screen.
  10. Perform one of the following actions:
    • Verify the details and click Confirm.

      The success message for the bill payment request initiation for biller appears along with the reference number.

    • Click Back to navigate back to the previous screen.
    • Click Cancel to cancel the transaction.
  11. Perform one of the following actions:
    • Click Register Biller to add this biller.
    • Click View Bill Payment History to the past bill payment transactions.
    • Click Go to Dashboard to go to the Dashboard screen.
    • Click Transaction Details to view the details of the transaction.
    • Click View Bills to view past bill payment history.