This topic provides the systematic instructions for users to unblock debit cards that have been electronically blocked following a report of loss or theft.

The Unblock Debit Card feature enables users to unblock the debit card which are blocked online in cases of a stolen card or lost debit card.

To unblock the debit card:

1. Perform anyone of the following navigation to access the Unblock Card screen.
   • From the Dashboard, click Toggle menu, click Menu, then click Accounts, and then click Current and Savings Accounts tab, and then click Current and Savings Account Number, and then from Current & Savings Accounts Details , click on the Debit Card. Under Cards, then click Unblock Card.
   • On the Dashboard, click Overview widget, click Current and Savings card, then click Current and Savings Account Number, and then from Current & Savings Accounts Details , , then click on the Debit Card. Under Cards, then click Unblock Card
   • From the Dashboard, click Toggle menu, click Menu, then click Cards, and then click Unblock Card .

     Access through the kebab menu of transactions available under the kebab menu of any other Debit Cards screen.

   The Unblock Debit Card screen appears.

   Figure 8-1 Unblock Debit Card

   
   

   
   Description of "Figure 8-1 Unblock Debit Card"

   
   
2. Click on the Unblock to unblock the selected debit card.
   The success message appears, along with the transaction reference number.
3. Perform one of the following actions:
   • Click Transaction Details to view the details of the transaction.
   • Click on the Debit Cards link to visit the Debit Cards summary page.
   • Click on the Current & Savings Accounts Detailslink to view the Current & Savings Accounts details.
   • Click on the Go To Dashboard link to navigate back to dashboard page.