This topic describes the structure of the Credit Cards application, which captures information regarding the applicant's personal, employment, and financial information.

By definition, a credit card is a rectangular piece of plastic or metal issued by a bank or a financial institute to enable the card holder to borrow funds in order to purchase goods and services from merchants that accept cards for payment.

The credit card application has been built so as to capture basic personal, employment and financial information of the applicant. The applicant can also define preferences such as whether add-on card holders are to be added to the card and if balance transfers are to be defined.

The application form is Optical Character Recognition (OCR) enabled so as to save the applicant’s time and effort in filling out the application form. The inline document upload feature that is provided on various sections of the form, enables the applicant to upload supporting documents to have the specific section prefilled with information.

Online KYC of the prospect can also be conducted by means of liveness check or through integration with third party identity verification service providers. For more information, please refer User Manual Oracle Banking Digital Experience Originations - KYC Modes.

Once the applicant’s identity is verified successfully through online KYC, he/she will be able to proceed with the application form. The personal information section will also be prefilled with information as fetched on the basis of the identification provided.

Existing digital banking customers can simply provide their online banking credentials to log in to the system.

The application form also has the feature of QR code scan enablement which can be used to continue applications on mobile devices.

The application tracker has been built so as to enable tracking of the application once it has been submitted. The application tracker also enables the applicant to retrieve and complete an application that has been saved. Additionally, the applicant can view documents that have been uploaded as part of the application form and can also view details as defined in the application form in PDF format.

Note:

1. When integrated with Oracle Banking Originations as the host, the Credit Card Preferences step will only contain the feature enabling the applicant to apply for add-on cards.
2. Oracle Banking Digital Experience is integrated with Oracle KYC to fetch the applicant’s risk level (high risk or low risk) along with the reference number for the same as generated in the Oracle KYC system, at the time of application submission. Oracle Banking Digital Experience will further send this information to the mid office system to be utilized as required.

Following are the steps involved in the application submission:

• Product Selection: All the products belonging to the selected product category will be listed here. Each product will be listed as a separate card which will display the name and image of the product along with a short description, features and the options to view further details, or to apply for the product. The additional option to select the product so as to compare it with others within the same category will also be provided on each card. You can select a maximum of three products for comparison.

The Credit Cards listing page is further enhanced to group cards based on categories to which they belong, to make the task of browsing cards easier for the applicant. Applicants can also utilize the filter option to search for cards that best suit their needs. A hero banner is displayed at the top of the listing page that showcases all the featured credit cards.

• Kick Off: This page serves as an introduction to the application form. You can also view the documents required to be uploaded as part of the application. As an applicant, you can identify how you are going to proceed with the application. If you are a new/unregistered user, you can continue as a guest, or if you are an existing online banking customer you can login with your online banking credentials to have your information pre-populated in the application.
• Mobile Verification: This step is applicable if you are filling out the application as a new/unregistered user. You will be instructed to enter your mobile number, after which the system will identify whether your mobile number is already registered with the bank or not. You will then be required to enter the OTP sent to this mobile number in order to proceed with the application form.
• Online KYC: Online KYC of the applicant can be done through any of the following modes, depending on which mode has been enabled by the bank in the Originations Workflow Maintenance screen available to bank administrators.
  1. Liveness Check – Selfie Capture
  2. (National) ID Verification

  For more information on Online KYC and modes, please refer to the user manual User Manual Oracle Banking Digital Experience Originations - KYC Modes

• Personal Information: This section captures information pertaining to your personal information which will include your full name, date of birth, address details, etc. You can opt to upload an identity proof document to have the information on this section pre-populated or you can alternately enter the required information manually.
• Employment Information: Employment details for the primary and/or joint applicant might need to be collected or could be an optional part of the form, based on the bank administrator's settings in the Originations Workflow Maintenance screen.

  The initial entry should provide details of your current primary job. You can include more entries to document about other current or previous job information.

• Financial Profile: The capture of financial information is dependent on the maintenances in the mid office system that impact the product being applied for. Additionally if the overdraft feature is opted for, it would be mandatory to capture the financial information of atleast one applicant in the form, as identified on the kickoff page.
• Card Preferences: In this section, you can customize the card you are applying for by defining preferences related to international usage, add-on cards and balance transfers.
• Review and Submit: Once you have filled out all the information required in the education loan application form, you will be displayed this information on the review page. You can verify the details provided and if required, can edit the information in any sections by selecting the option provided against each section.
• Terms of Service: On having reviewed the application, you can then proceed to view the terms and conditions of the education loan you are applying for. You can also add a digital signature by means of uploading a document containing your signature or by physically signing the provided space if you are filling out the application from a touchscreen device.
• Confirmation: Once you have submitted your application after having reviewed it and having accepted the terms and conditions, a confirmation page will be displayed. This page will display a success message along with the application reference number. You can track your application on the basis of this reference number. Additionally, this page will also contain a button, by clicking on which you can navigate to the application tracker.

Apart from the Review and Submit and Confirmation steps, the sequence of the remaining steps may vary based on the configuration maintained for the product applications, by the bank.

To apply for a credit card:

1. Perform any of the following navigation for the Credit Cards application.
   • From the Bank Portal page, go to Product Offerings section, and then click Retail tab. Under Retail tab, and then click Credit Cards.
   • From the Bank Portal page, click Customer Services, then click Our Products.

     The Product Offerings page is loaded, click Personal, and then click Credit Cards.

   A screen containing the credit card products available for online application will be displayed.

• Credit Cards - Product Listing
  This topic describes the page on which the Credit Cards products offered by the bank that can be applied for online are displayed..
• Credit Cards - Product Details
  This topic describes the product details page.
• Credit Cards – Product Comparison
  This topic describes the functionality that enables users to compare the features of products within a specific product category.
• Kick Off Page
  This topic describes the product application kick off page and the options available to the applicant to proceed with the application form.
• Mobile Verification
  This topic describes the registration process for guest customers, enabling them to track submitted applications and retrieve abandoned applications.
• Personal Information
  This topic describes the section of the application form where you provide your personal information.
• Employment Information
  This topic describes the section where you can provide your employment details.
• Financial Profile
  This topic describes the section which captures information about the applicant/s financial details pertaining to their income, expenses, assets, and liabilities.
• Card Preferences
  This topic describes the section where you can specify your service preferences.
• Review and Submit
  This topic describes how to review and edit your application summary.
• Terms of Service
  This topic describes the terms and conditions associated with the product for which you are applying.
• Submitted Application - Confirmation
  This topic describes the confirmation page that appears after application submission.
• Existing User
  This topic describes the product application process for existing customers.