This topic provides the systematic instructions to user to inquire about the balance in their account on the WhatsApp.

To inquire about the account balance:

1. Perform one of the following actions:
   • Type the balance inquiry question in the message area, and press Enter. For example, “Show me account balance in account number XXXXXXXX0045? (You can also input only the last four digits of the account number).
   • Tap on the Balance optionin the help menu, and then tap Send.

     Note:

     In case you do not enter the account number, the Chatbot will give the option to select the account and will display all your accounts.

   The Chatbot prompts you to provide OTP sent to your registered mobile number for authentication.

   1. Enter the OTP received on the mobile and press Enter.

      The application displays the balance in the account.

   Figure 3-4 Account Balance inquiry screen

   
   

   
   Description of "Figure 3-4 Account Balance inquiry screen"

   
   

   The Chatbot prompts you to select an account type.

2. Select the appropriate account type.
   The application prompts you to select an account number for which the balance is to be displayed.

   1. Tap on the Select from list link to select the account number.
3. Select the account whose balance to be viewed.
   The application displays the balance in the account.

   Figure 3-5 Account Balance screen

   
   

   
   Description of "Figure 3-5 Account Balance screen"