2.13 FAQ

  1. What are the benefits of using a Chatbot?

    The Chatbot service eliminates waiting time of the users in getting answers to their queries and user can access his account information without logging into net banking account for the same.

  2. How does the Chatbot authenticate the user before providing any information?

    There are two methods of authentication – OTP and Soft Token, supported by OBDX. Bank can configure the mode of authentication as per their requirement.

    If the OTP is set as the authentication mode, Chatbot will ask the user for their mobile number and will send an OTP on the registered mobile number so that the user can be authenticated.

    If soft token is set as the authentication mode, user will be required to enter the soft token generated on the soft token app.

  3. Where can the Bank user configure the authentication mode?

    It is a DB configuration and can be done as part of implementation.

  4. Can a user transfer funds to a new payee or beneficiary using Chatbot?

    No, Chatbot can only transfer funds to existing payees or beneficiaries.

  5. Can a user make credit card payments using Chatbot?

    No, user can only inquire about amount due on the credit card and card limits (Cash and Credit Limit).

Parent topic: Chatbot on Facebook Messenger