This topic provides the systematic instructions to user for retrieving a forgotten channel banking username.

Pre-requisites

• The user must have valid login credentials to access the digital banking platform.
• The system administrator must have setup 2 factor authentication for Forgot Username.

To reset the username:

1. From Portal, click Forgot Username.
2. In the Login page, click Forgot Username.
   The Forgot Username screen appears.

   Figure 20-1 Forgot Username - User Verification

   
   

   
   Description of "Figure 20-1 Forgot Username - User Verification"

   
   

   Note:

   The fields which are marked as Required are mandatory.

   For more information on fields, refer to the field description table.

   Table 20-1 Forgot Username - User Verification- Field Description

   Field Name	Description
   Email	Enter your email ID that is registered with the bank.
   Date of birth	Enter your date of birth.

3. In the Email field, enter your email ID that is registered with the bank.
4. In Date of birth field, enter your date of birth.
5. Perform one of the following actions:
   • Click Submit.

     The verification screen appears if the transaction is configured for 2 Factor Authentication.

   • Click Cancel to cancel the transaction.
6. Enter the details required for second factor authentication.
   The Forgot Username confirmation screen appears.

   A message stating that the username has been sent to your registered email address appears. Click the Click here link to log in to the application.

   Note:

   If a user has more than one user ID with the same email ID and DOB, then he/she will not be able to retrieve his/her User ID using the above function. In that case, the user will have to contact the bank for retrieving his/her user ID.