This topic provides the systematic instructions to user to reset their login password using Forgot Password feature .

The login password is the password using which the user can log into the internet banking platform. The user cannot access his bank accounts without this password.

The user is required to enter his User ID and Date of Birth. Post successful validation of the user’s details, user is asked to enter the second factor authentication details (as per the authentication mode maintained by the Bank).

Once the user is authenticated, user will receive a link to generate the new password, on his registered email ID.

Pre-requisites

• The user must have valid login credentials to access the digital banking platform.
• The system administrator must have setup 2 factor authentication for Forgot Password.

Features Supported In the Application

• User Verification
• New Password Creation

To reset the password:

1. From Portal, click Forgot Password.
2. In the Login page, click Forgot Password.
   The Forgot Password screen appears.

   Figure 19-1 Forgot Password - User Verification

   
   

   
   Description of "Figure 19-1 Forgot Password - User Verification"

   
   

   Note:

   The fields which are marked as Required are mandatory.

   For more information on fields, refer to the field description table.

   Table 19-1 Forgot Password - User Verification- Field Description

   Field Name	Description
   Username	Enter your login username.
   Date of birth	Enter your date of birth.

3. Perform one of the following actions:
   • In the Username field, enter your login username.
   • Click icon to enter the new password using the virtual keyboard.

     (See Password Condition section on the application screen to view the policy of setting a new password.)

4. Perform one of the following actions:
   • In Date of birth field, enter your date of birth.
   • Click icon to re-enter the password using the virtual keyboard.
5. Perform one of the following actions:
   • Click Continue.

     The Verification screen appears. The user has to enter the 2factor authentication, before he can proceed. 2 factor authentication (OTP/Security question/Soft Token) will be displayed as per the setup done by the system administrator.

     A Confirmation screen appears, along with a message stating that the link to reset password has been sent to user’s registered email.

     Figure 19-2 Forgot Password – New Password Creation

     
     

     
     Description of "Figure 19-2 Forgot Password – New Password Creation"

     
     
   • Click Cancel to cancel the transaction.
6. Click the link received in your email to reset the password.
   The Reset Password screen appears.

   Figure 19-3 Reset Password – New Password Creation

   
   

   
   Description of "Figure 19-3 Reset Password – New Password Creation"

   
   

   Note:

   The fields which are marked as Required are mandatory.

   For more information on fields, refer to the field description table.

   Table 19-2 Reset Password – New Password Creation- Field Description

   Field Name	Description
   Please enter your new password
   Password	Enter a new password for channel access.
   Re-enter Password	Re-enter the new password to confirm the same.

7. Perform one of the following actions:
   • In the Password field, enter a new password.
   • Click icon to enter a new password using the virtual keyboard.
8. Perform one of the following actions:
   • In the Re-enter Password field, re-enter the new password.
   • Click icon to re-enter the new password using the virtual keyboard.
9. Perform one of the following actions:
   • Click Submit.

     A message confirming the successful reset of the password appears.

   • Click Cancel to cancel the transaction.
10. Click Login to log in to the application.