11 FAQ
- What is Electronic Bill Presentment and Payment
(EBPP)?
Electronic Bill Presentment and Payment, the process by which companies send their bills to the customers and receive payments electronically. Customers can pay their bills using current and savings account.
- Can I initiate future dated bill payments?
Yes, you can initiate future dated bill payments by using the “Pay Later” option under bill payment. Availability of this feature depends on whether the biller allows such payments.
- Can I do part payment or excess payment to the biller?
Part payment and excess payment can be done only if it is allowed by biller, as maintained by bank administrator in Biller Maintenance screen.
- Can I make a payment towards a biller who is currently not registered
in my biller list?
Yes, using “Quick Bill Pay” functionality you can pay a bill without registering the biller provided the biller allows such payments.
- Can I set an option to auto pay the bill amount of already generated
bills?
Yes, you can set up auto pay for any bill that is presented and is not yet paid.
- Can I delete billers that I no longer need to make payments to?
Yes, you can choose to delete the billers that you no longer need.
- When can I make a payment to a newly added biller?
After successfully adding a biller, you may proceed to pay bills towards the specific biller immediately. However, some billers need to validate your registration in which case you can start paying the biller after a successful validation.
- If I delete or edit a biller, what will happen to the in-flight
transactions?
Biller modification or deletion will not have any impact on the transactions which are initiated towards the payee and that are pending further processing.
- What is the use of "Quick Bill Pay"?
Quick bill payment allows the customer to pay the bills quickly, securely and conveniently without registering the billers.
- Is payment through “Quick Bill Pay” secure?
Yes, the bill payments through quick bill pay is completely secure.
- Is there any limit to the number of bills you can pay using the
“Quick Bill Pay" feature?
There is no limit to the numbers of bills you can pay through the “Quick Bill Pay" feature.
- Can I initiate a payment towards any biller using the “Quick Bill
Pay"?
No, using this transaction, you can make payment only to the 'Payment' and 'Presentment and Payment' type' of billers.
- Where can I use Quick Recharge"?
You can use quick recharge to pay the bills of only 'Recharge' type of billers who allows quick recharge.
- Can I set up recurring payments using “Quick Recharge”?
Yes, there is an option 'Pay Later - Recurring' to set the recurring payment of your recharge.