1.5 Mobile Verification

This topic describes the registration process for guest customers, enabling them to track submitted applications and retrieve abandoned applications.

This step is applicable only for prospect/guest customers. This check is also used to identify whether the applicant is truly a new customer of if he/she is already an existing customer of the bank. Additionally, the system is able to identify if there are any existing applications in draft mode for the mobile number defined and can provide applicants with the option to continue with those applications if they wish to do so.

Once the mobile verification process is completed, the auto save capability of the application is enabled. Any entry/changes you make to the application form will get saved automatically.

  1. In the Mobile Number field, select the country code and enter your mobile number.
    The Mobile Verification – Enter Mobile Number screen is displayed.

    Figure 1-6 Mobile Verification – Enter Mobile Number


    Description of Figure 1-6 follows
    Description of "Figure 1-6 Mobile Verification – Enter Mobile Number"

    Note:

    The fields which are marked as Required are mandatory.

    For more information on fields, refer to the field description table.

    Table 1-5 Mobile Verification – Enter Mobile Number - Field Description

    Field Name Description
    Mobile Number: Country Code Select the country code applicable to your mobile number.
    Mobile Number Enter the mobile number to which you wish to have the OTP sent. You can proceed with the application only after verifying your mobile number.
  2. Click Send OTP to receive the OTP on your mobile number.
    The Enter OTP screen is displayed.

    Figure 1-7 Mobile Verification – Enter OTP


    Description of Figure 1-7 follows
    Description of "Figure 1-7 Mobile Verification – Enter OTP"

    Note:

    The fields which are marked as Required are mandatory.

    For more information on fields, refer to the field description table.

    Table 1-6 Mobile Verification – Enter OTP - Field Description

    Field Name Description
    OTP Specify the OTP send on the mobile number you had specified on the previous page.
  3. Perform anyone of the following actions:
    1. If you are applying via the mobile device of the specified mobile number, you can select the OTP auto read option to have the OTP auto filled in the input field.
    2. Click Resend to request for a new OTP to be generated and sent to your mobile number if have not received the OTP.
    3. Click Back to navigate back to the previous page.

Parent topic: Auto Loan Application