This topic provides the systematic instructions to user to inquire about the balance in their account.

To inquire about the account balance:

1. Type the balance inquiry question in the message area, and press Enter. For example, “Show me account balance in account number XXXXXXXX0045? (You can also input only the last four digits of the account number).
   In case you do not enter the account number, the Chatbot will give the option to select the account and will display all your accounts.
   1. The Chatbot prompts you to provide your mobile number.
   2. Enter the mobile number and press Enter. An OTP is sent to your mobile number for authentication.
   3. Enter the OTP received on the mobile.
      The application displays the balance in the account.

      Figure 2-5 Account Balance screen

      
      

      
      Description of "Figure 2-5 Account Balance screen"

      
      
2. If you click Balance.
   The Chatbot prompts you to select an account type.
   1. Select the appropriate account type.
   2. Select an account number for which the balance is to be displayed.
      The application displays the balance in the account.

   Figure 2-6 Account Balance screen

   
   

   
   Description of "Figure 2-6 Account Balance screen"