This topic provides the systematic instructions to user to log in with valid credentials to access the Chatbot Application.

To log in to the application:

1. Open the WhatsApp application to access the application.
2. Launch the Futura Bank Chatbot page and click Send message.
   Upon logging in, Chatbot welcome message appears along with the OTP login.

   Note:

   From subsequent login, it displays the welcome message along with the Help options.

   Figure 3-1 Welcome Message screen

   
   

   
   Description of "Figure 3-1 Welcome Message screen"

   
   
3. Click Hi, which is available on the welcome screen of the messaging window.
   The application displays a help message.
4. Type Help Me in the message area and press Enter to interact with the Chatbot.
   The application displays all transactions or inquiries you can do using Chatbot.

   Figure 3-2 Help Me screen

   
   

   
   Description of "Figure 3-2 Help Me screen"

   
   
5. Perform one of the following actions:
   • Choose the transactions or inquiries from the Help options or type a question for the options given by Chatbot or selecting menu option from the Quick reply.
   • Click on the Select from the list to select the type of transaction you wish to perform.

     Select the option from the help menu, and then tap Send.

   Figure 3-3 Select from the list

   
   

   
   Description of "Figure 3-3 Select from the list"

   
   
   

   
   Description of "Figure 3-3 Select from the list"