This topic provides the systematic instructions to existing bank customers for opening an Instant Savings Account easily through WhatsApp.

The process is initiated by the bank, which sends a personalized offer to eligible customers directly via WhatsApp. The offer highlights the key benefits of the Instant Savings Account, and customers can choose to apply with just a few simple steps.

To open an Instant Savings Account via WhatsApp:

1. The bank sends an Instant Savings Account offer to eligible customers on WhatsApp.
2. Select the option Apply for Savings Account to apply for the Instant Savings Account.
   The system sends a One-Time Password (OTP) via SMS to the customer’s registered mobile number for verification.
3. Enter the OTP received.
   The system confirms that the communication address for the new account will be the same as the one already on file with the bank.

   The application prompts the customer to provide their basic financial information.

4. Enter the monthly income.
5. Enter monthly expenses.
   The system notifies the customer that a nominee can be added at a later stage through online or mobile banking.

   The system displays the terms & conditions and the associated fees & charges for review.

6. Review the and accept the terms & conditions and fees.
7. Click Accept & Submit to submit the application.
   The success message appears once the account is successfully opened.

   Figure 3-22 Instant Savings Account Opening

   
   

   
   Description of "Figure 3-22 Instant Savings Account Opening "

   
   

   Note:

   The fields which are marked as Required are mandatory.

   For more information on fields, refer to the field description table.

   Table 3-9 Instant Savings Account Opening - Field Description

   Field Name	Description
   Communication address	The Customer’s communication address stored with the bank.
   Monthly Income	The Customer’s total monthly income.
   Monthly Expenses	The Customer’s total monthly expenses.