This topic provides the systematic instructions to create a promise.

If a customer is unable to make the payment immediately or plans to send the payment later, in such situations he/she can make promise to the bank for the same.

To create a Promise to Pay:

1. The notification of the delinquency of a specific account will be displayed on channel with following details: Borrower Name, Account No, Phone No, Overdue Amount, Account Title.
2. Perform one of the following actions:
   • Tap Yes to register for the promise to pay.
   • Tap No to cancel the process.

   Figure 3-23 Make Promise

   
   

   
   Description of "Figure 3-23 Make Promise"

   
   

   Note:

   The fields which are marked as Required are mandatory.

   For more information on fields, refer to the field description table.

   Table 3-10 Make Promise - Field Description

   Field Name	Description
   Borrower Name	Name of the borrower who has taken the loan.
   Outstanding Since	The date from which the installments have not been paid for the loan account.
   Loan Account	The loan account for which promise to made. The account number will be masked as per account number masking configurations.
   Overdue Amount	The overdue amount is a promise amount made against the loan account.
   Phone No	The phone number of the borrower.
   Select Promise Date	The future date on which you promise to repay the due amount pending for the loan account. The date format should be in MM-DD-YYYY.

3. Type the Select Promise Date or select the future date on which you wish to pay the due amount pending for the loan account, and press Enter.
   The success message of receive confirmation from the borrower.
4. Tap Confirm to proceed.
   The success message of promise to pay creation appears.