This topic provides the systematic instructions for the Bill Payment facility, which allows users to make their utility payments online through the Chatbot application.

Using Chatbot, the user can easily make their various bill payments like mobile, electricity, credit card, and more.

Note:

There is no out of the box integration with any product processor, and as part of implementation this will need integration with the bill payment aggregator (Third Party qualified).

To pay a bill:

1. Perform one of the following actions:
   • Type bill payment request along with the Biller Name in the message area, and press Enter. For example, “Please pay $75 to Airtel”.
   • Click Bill Payment.
   1. The application displays a list of billers.
   2. Select the required biller from the list.
      The application prompts you to input the amount, once the biller is selected.
   3. The application displays the default account number and also provides an option to select a different account number for making the bill payment.

      Note:

      It displays the account number in masked format.
2. Perform one of the following actions:
   • Type or click on Pay to make the bill payment from the default account number. Press Enter.
   • Type or click on Choose, and press Enter.

     The application displays a list of mapped accounts.

3. From the list, select the source account for making the bill payment.
   A success message for the bill payment appears.

   Figure 2-8 Bill Payment screen

   
   

   
   Description of "Figure 2-8 Bill Payment screen"

   
   

   Note:

   The fields which are marked as Required are mandatory.

   For more information on fields, refer to the field description table.

   Table 2-2 Bill Payment screen- Field Description

   Field Name	Description
   Amount	Bill payment amount with currency to be transferred from account.
   Biller Name	Name of registered biller.
   Account Number/ Choose	Source account for making bill payment.