5.1 FAQ
- As part of Peer to Peer transfer, what is the relevance of the
security code displayed on the confirmation screen?
The security code displayed should be noted by the user (initiator of the peer to peer payment) and should be provided to the beneficiary of the payment so that the receiver / beneficiary can claim the money.
- Can the recipient of the peer to peer payment, transfer funds
received from the sender to an account in another bank?
Yes, as part of the claim money process the recipient has an option to select the bank in which the money is to be transferred. The recipient will need to enter the account number and select the bank in which account is maintained.
- As part of the funds transfer process to a new payee, on the transaction
confirmation screen does the sender need to add the recipient as a new
payee?
No. It is not mandatory to add the recipient as a new payee. The user can optionally select the Add New Payee option and enter the payee details.
- I am the beneficiary of the payment, how do I get the security code required to
claim the money?
The initiator of the peer to peer payment is displayed the security code on the confirmation page of the payment. He/she will, in turn, make the security code known to you so that you can enter the same in the provided field while initiating a claim money request.
- I am the beneficiary of the payment, I want to transfer the money to another bank
but do not know the BIC code?
You can look up the bank BIC by clicking on the lookup link.
- I am the beneficiary of the payment, and have lost/deleted the email received to
claim the money. How can I claim it now?
You can visit the bank portal, click on the link of ‘Claim Money’ from the menu. On clicking on the Claim Money option, you will be navigated to the screen on which you can initiate a request to claim money.