18.1 Set Security Questions

This topic provides the systematic instructions to user for configuring the answers to security questions, which subsequently serve as an additional layer of security beyond login credentials.

Security Questions are the second layer of authentication mode set by the Bank to complete various transactions.

User will be asked to answer these security questions to complete the transactions for which bank would have set Security Question as the second factor authentication.

To set up security questions:

  1. From Corporate Administrator Dashboard, click Toggle Menu, then click Menu and then click Security & Login.
    Under Security & Login , click Set Security Question.

    The Security Settings - Set Security Question screen appears.

    Figure 18-2 Set Security Questions


    Description of Figure 18-2 follows
    Description of "Figure 18-2 Set Security Questions"

    Note:

    Since security questions have not been set-up by the user, message will be displayed "Security Questions are not set up yet".
  2. Click Set up now to set-up security questions.
    The User Security Question screen appears.

    Figure 18-3 User Security Question


    Description of Figure 18-3 follows
    Description of "Figure 18-3 User Security Question"

    Note:

    The fields which are marked as Required are mandatory.

    For more information on fields, refer to the field description table.

    Table 18-1 User Security Question- Field Description

    Field Description Field Description
    User Security Questions  
    Security Question Questions available for selection to add to the set.
    Answer The answers corresponding to the security question.
  3. From the Security Questions list, select the appropriate security question to be added in set.
  4. In the Answers field, enter the answers corresponding to the security question.
  5. Perform one of the following actions:
    • Click Save to save the changes made.

      The User Security Question – Review screen appears.

    • Click Cancel to cancel the operation and navigate back to Dashboard.
    • Click Back to navigate to previous screen.
  6. Perform one of the following actions:
    • Verify the details, and click Confirm.

      The success message appears along with the status of transaction.

    • Click Cancel to cancel the operation and navigate back to Dashboard.
    • Click Back to navigate to previous screen.

      The User Security Question – Edit screen with values in editable form screen appears.

  7. Click OK to complete the transaction and navigate back to Dashboard.
  • View Security Questions
    This topic provides the systematic instructions to user to view any existing security questions that have been previously configured.
  • User Security Question - Edit
    This topic provides the systematic instructions to user for modifing existing maintenance settings for security questions.

Parent topic: Security Settings