Table of Contents Table of Contents Title and Copyright Information Preface Purpose Audience Documentation Accessibility Critical Patches Diversity and Inclusion Related Resources Conventions Screenshot Disclaimer Acronyms and Abbreviations Basic Actions Symbols and Icons 1 Tasks Menu 1.1 Awaiting Customer Clarification 1.2 Completed Tasks 1.3 Free Tasks 1.4 Hold Tasks 1.5 My Tasks 1.6 Search 1.7 Supervisor Tasks 2 Business Process Maintenance 2.1 Process List Screen 2.2 Process Management Screen 2.3 Verify and Submit Screen 3 Error Codes and Messages Index