2.1 Key Performance Indicators
This topic provide information about the Key Performance Indicators.
This widget displays information of the key performance indicators of the logged-in collector or the team ( if supervisor) for a specific time period.
Table 2-1 Key Performance Indicators
| Field Name | Description |
|---|---|
| Total Contact | Displays the count of all tasks that the logged-in user or the team (if supervisor) has worked on. |
| No of Accounts Handled | Displays the number of accounts contacted by the collector or the team (if supervisor). |
| Right Party Contact Rate | Displays the percentage of right party contacted by the collector or the team (if supervisor). |
| Promise to Pay Rate | Displays the count of individual calls resulting in a promise by a borrower. |
| Promise Kept Rate | Displays the percentage of promises kept by the borrower. |
| Collection Liquidation Rate | Displays the percentage of total amount collected by the collector or the team (if supervisor) against total amount assigned for collections. |
| First Call Resolution | Displays the number of accounts resolved by the collector or the team (if supervisor) with a single call. |
Parent topic: Collector Dashboard