1. Transactions User Guide
  2. Collector Dashboard
  3. Key Performance Indicators

2.1 Key Performance Indicators

This widget displays information of the key performance indicators of the logged-in collector or the team ( if supervisor) for a specific time period.

Table 2-1 Key Performance Indicators

Field Name Description
Total Contact Displays the count of all tasks that the logged-in user or the team ( if supervisor) has worked on.
No of Accounts Handled Displays the number of accounts contacted by the collector or the team ( if supervisor).
Right Party Contact Rate Displays the percentage of right party contacted by the collector or the team ( if supervisor).
Promise to Pay Rate Displays the count of individual calls resulting in a promise by a borrower.
Promise Kept Rate Displays the percentage of promises kept by the borrower.
Collection Liquidation Rate Displays the percentage of total amount collected by the collector or the team ( if supervisor) against total amount assigned for collections.
First Call Resolution Displays the number of accounts resolved by the collector or the team ( if supervisor) with a single call.

Parent topic: Collector Dashboard