4.7 Communication Details
This widget displays the count of various communications made with the customer on the active account and case.
Table 4-19 Communication Details
| Field Name | Description |
|---|---|
| Call | Displays the count of calls made with the customer. For example, inbound and outbound calls. |
| Letter | Displays the count of letters sent to the customer. |
| Displays the count of emails sent to the customer. | |
| Message | Displays the count of text messages sent to the customer. |
Parent topic: Case Summary