1.6 Document Upload
Each delinquent account can be uploaded and viewed with documents supported by Oracle Banking Collections.
Customers manage and organize documents through the document upload functionality. Collectors, supervisors, and other stakeholders can store, access, and share documents related to the customer's case, ensuring that all necessary paperwork is readily available throughout the collection process.
From the Case Summary screen, you can open the Document Upload quick link and perform the following actions:
- Upload document by selecting the document category and name.
- Download the already uploaded documents.
Note:
The DMS server will save all documents that are uploaded. Each document up to 10MB in size can be uploaded.Parent topic: New Features