14.1 Create Communication
The Create Communication page facilitates you to create a communication.
Table 14-1 Field Description: Create Communication
| Field Name | Description |
|---|---|
| Mode | Indicates the mode of communication.
The options are:
|
| Code | Indicates the unique identification code of the communication. |
| Description | Indicates the description of the communication. |
| Purpose | Indicates purpose of the communication. For example, bankruptcy, delinquency, and legal. |
| Advice | Indicates template for the attachment that should be sent to the customer along with the communication.
Note: This field is displayed only if you select Email or Letter in the Mode field. |
| Recipient | Indicates the recipients of the communication.
You can select multiple recipients for a communication. |
| Block Period (in Days) | Indicates the number of days for block period. |
| Applicability | Indicates applicability of the communication.
By default, Customer is selected. Note: This field is displayed only if you select Email or Text Message in Mode field. |
| Execution Type | Indicates the execution type for sending communication.
The options are:
|
| Effective Date | Indicates the date from when the communication is effective in the system.
Note: The date should be later than or equal to the business date. However, it must be earlier than or equal to the expiry date. |
| Expiry Date | Indicates the date till when the communication is effective in the system.
Note: The date should be later than or equal to the business date. However, it must be later than or equal to the effective date. |
| Subject | Indicates the template for subject of the email. You can define the subject to send dynamic values for emails.
Note: This field is enabled only if you select Email option in the Mode field. |
| Message Delivery Preference | Indicates the delivery preference.
Note: You must select the WhatsApp option in the Mode field to enable this field. |
| Message | Indicates the template for message body of the email. You can define the message body to send dynamic values for emails.
You can use the formatting options provided in the box for drafting the message. Click Note: This field is enabled only if you select Email or Text Message option in the Mode field. |
| Selection Criteria | This section is used to configure rules for auto generation of communication by the system. For more information on how to configure rules, see Oracle Banking Common Core User Guide. Note: This tab is displayed only if you select Automatic option in Execution Type field. |
to expand the field.
This section consists of the following topic:
Parent topic: Communication