18.1 Other Configurations

This topic describes the information about Other Configurations.

  1. From the main menu, navigate to Collections and then click Maintenance.
  2. From the Maintenance menu, click Lookup and then click View Lookup.
    The View Lookup page contains the below listed lookup’s.

    Table 18-1 Field Description: View Lookup

    Lookup Type Purpose
    ACTION_CD List of applicable action types.
    ACTIONRESULT_CD List of applicable result types.
    COMMUNICATION_MODE List of communication modes.
    COL_STAT_CD List of collection status codes.
    INBOUND_DOC_CATEGORY Indicates purpose of the communication. For example, bankruptcy, delinquency, and legal.
    INBOUND_DOC_NAME List of documents for inbound document upload.
    OBDX_PARAM Promise Type when promise to pay is created through digital channel.
    PRIORITY_PARAM List of attributes used for task prioritization.
    PTP_FREQ List of promise frequency.
    PTP_CAN_REASON List of promise cancel reasons.
    PAYMENT_MODE

    List of Payment Modes for payment processing.

    Note: Sub Code 1 should be Product Processor Code and Sub Code 2 should be C for cash payment and D for direct debit payment.

    SETTLEMENT_PARAM Indicates Type of promise to be created when customer accepts the settlement offer.
    Workflow_Status List of task status in its lifecycle.