15.1 Create Communication

This topic describes the information about Create Communication.

The Create Communication page facilitates user to create a communication.

Table 15-1 Field Description: Create Communication

Field Name Description
Mode Indicates the mode of communication.
The options are:
  • Letter
  • Email
  • Message
  • WhatsApp
Code Indicates the unique identification code of the communication.
Description Indicates the description of the communication.
Purpose Indicates purpose of the communication. For example, bankruptcy, delinquency, and legal.
Advice Indicates template for the attachment that should be sent to the customer along with the communication.

Note: This field is displayed only if user select Email or Letter in the Mode field.

Recipient Indicates the recipients of the communication.

You can select multiple recipients for a communication.
Block Period (in Days) Indicates the number of days for block period.
Applicability Indicates applicability of the communication.

By default, Customer is selected.

Note: This field is displayed only if user select Email or Text Message in Mode field.

Execution Type Indicates the execution type for sending communication.
The options are:
  • Automatic
  • Manual
Effective Date Indicates the date from when the communication is effective in the system.

Note: The date should be later than or equal to the business date. However, it must be earlier than or equal to the expiry date.

Expiry Date Indicates the date till when the communication is effective in the system.

Note: The date should be later than or equal to the business date. However, it must be later than or equal to the effective date.

Subject Indicates the template for subject of the email. User can define the subject to send dynamic values for emails.

Note: This field is enabled only if user select Email option in the Mode field.

Message Delivery Preference Indicates the delivery preference.

Note: User must select the WhatsApp option in the Mode field to enable this field.

Message Indicates the template for message body of the email. User can define the message body to send dynamic values for emails.

User can use the formatting options provided in the box for drafting the message. Click expand to expand the field.

Note: This field is enabled only if user select Email or Message option in the Mode field.

Selection Criteria This section is used to configure rules for auto generation of communication by the system. For more information on how to configure rules, refer Oracle Banking Common Core User Guide.

Note: This tab is displayed only if user select Automatic option in Execution Type field.

This section consists of the following topic:

Parent topic: Communication