5.5.2 Reviewing a Task

Once the task is escalated Supervisor can review the task.
To review a task:
  1. From the main menu, navigate to Collections and then click Task Summary.
    The Task Summary page is displayed. By default, Task tab is displayed.
  2. Click the Escalated Tasks tab.
  3. In the Escalated Tasks tab, expand the Filter section and enter the search criteria.
  4. Click Search.
  5. In the search results, select the check box corresponding to the task that you want to review and click Review.
  6. Enter Review Comments.
  7. Click Save.

Parent topic: Escalated Tasks