1 Introduction
This topic describes the information about Introduction.
Oracle® Banking Collections Cloud Service facilitates user to manage the delinquent accounts and cases created on the customers of these accounts. It helps user to perform various transactions for recovery of amount due from the customers.
User can perform the following key transactions:
- Dashboard based on logged in user role.
- Search and keep track of cases that are in Open status.
- View detailed information of cases and accounts linked to the case.
- View customer related information.
- View details of all tasks related to cases and add ad hoc tasks.
- Create and track Promise to Pay for the promises made by customer to repay the due amount.
- View list of activities performed on the accounts linked to the case.
- Create public or private notes for the accounts or customer related to the case.
- View details of the payments received on an account.
- View Fees and Charges applied on the account and perform reversal.
- Send manual email and letters to the customer.
- Enable or remove specialized process on the account and capture additional information.
- Upload the documents relevant to account and customer.
- View list of tasks assigned to you and performs actions on the same.
- Self service capability for field agents to access application on mobile friendly devices & tables to view their worklist & perform actions.
- Define vendors in the system and allocate the account and related tasks to them.
- Generate and send settlement offers and track payments against the offer.
- Generate the outbound extract file to be shared with external dialer systems.
- Escalate the tasks and perform the review, if supervisor.
- Approval mechanism for promise capture.
- Perform multiple actions like interaction capture, promise to pay, view notes and view call action history from the single view on task summary screen.
- Trigger payments from case summary screen.