This topic describes the systematic instructions to Approval Process.

In Collections, certain transactions carry significant financial, operational, and reputational risk. Allowing these actions to be executed by a single user increases the likelihood of errors, misuse, or fraudulent activity. To strengthen internal controls and ensure accountability, it is essential to implement a dual authorization mechanism, where high-risk or high-value transactions must be initiated by one user and approved by another authorized user before execution.

This release introduces a structured Approval Process within the debt collection life cycle while capturing the Promise to Pay from the customer, ensuring enhanced governance, compliance with regulatory standards, and improved operational control.