2.4 User Allocation and User Management
This topic describes the systematic instructions to User Allocation and User Management.
Oracle Banking Collections Cloud Service supports work items to be assigned based on predefined configurable logic.
The key features of user allocation and user assignment are:
- Facilitates user allocation at customer or account level.
- Facilitates in automated allocation of specialized cases to specific collectors with Round Robin allocation method.
- Facilitates to group users in multiple user groups and define supervisors for user groups.
- Helps in bulk allocation and reallocation of accounts.
Parent topic: Key Features