This topic describes the systematic instructions to Bi-directional WhatsApp communication through OBDX.

Oracle Banking Collections Cloud Service introduces the capability to initiate bi-directional communication allowing them to make “Promise to Pay”. System captures and records these commitments, enhancing the debt collection process.

The delinquent borrower can be triggered to receive WhatsApp communications through Oracle Banking Collection's Communication Maintenance. Further delinquent borrower can make a promise by providing a future promise date.